What to expect
Our approach
Our primary approach involves offering group-based interventions as a first step. These have proven to be successful as they help participants realise that they are not alone in experiencing certain challenges and help normalise these. One-to-one support can, on occasion can be offered for a few add-on sessions however these are offered at the discretion of the service.
Groups are made up of 3–4 individuals, allowing for personalised attention and meaningful interactions. This method of support has shown to have great success previously in achieving outcomes based on the needs of individuals. This is because there is huge benefit in feeling like you belong and there are others who are experiencing the same thing.
Our team is made of support workers and peer mentors who do not hold qualifications in counselling or therapy. We have male and female staff members but cannot guarantee who will be facilitating each group.
Hours and locations of support
Our Targeted Group Interventions run from Monday to Friday between the hours of 9am and 2pm.
Sessions are offered at a set venue in Coventry, Nuneaton, Rugby or Warwick. You will originally be invited to a location closest to where you live.
All sessions are offered based on rooming availability and staffing capacity and as our groups involve co-ordinating the availability of up to 4 people, we cannot guarantee a set time frame apart from that it will be between the hours of 9am – 2pm.
We do appreciate that not all appointment times and days will be suitable, and so due to the demand of our service, we operate a ‘Two Opportunities’ policy. This means that if you are unable to join the first offered group, we can offer a second opportunity to attend at our next available slot. However, we are only able to re-schedule for a different date and time once. If you cannot attend a 2nd offered group, you may be removed from our waiting list and would need to re-refer to access our support again.
Common questions
What happens if my child does not want to miss lessons at school or college?
We understand you may be concerned about your young person missing school time for our interventions. We appreciate how important their education and their routines are. Schools are one of our main referrers and are aware that our interventions are designed to build skills and confidence that can directly benefit your young person’s learning, social interactions, and overall well-being. The time invested in these sessions can enhance school experience and personal development in meaningful ways. We do also have our ‘Two Opportunities’ policy. This means that if you are unable to join the first offered group, we can offer a second opportunity to attend at our next available slot. However, we are only able to re-schedule for a different date and time once. If you cannot attend a 2nd offered group, you may be removed from our waiting list and would need to re-refer to access our support again.
What if I have work?
Employers have a ‘duty of care’ to their employees. This means they must do all they reasonably can to protect their employees’ health, safety and wellbeing at work, including allowing them to attend medical appointments during work time. The time invested in these sessions can help inform healthy working practices and enable individuals to remain in work. We are able to provide evidence of the appointments should this be needed for your employer.
What if I can’t travel to a session?
Unfortunately, our support does not include providing transportation. We do offer appointments in the venue closest to your address to make our service as accessible as possible.