Navigation team

How to access support through the navigation team

CASS is available to people aged 5+ who are awaiting a neurodevelopmental assessment, those diagnosed autistic, and their families and carers. The service starts by helping you to find the right support.

First contact with CASS will be with the Navigation team – a single phone number (024) 7601 2333 will put you in contact with a dedicated support team, available Monday to Friday, 8am to 8pm.

Alternatively, you can email us at

If you prefer, you can complete and submit a referral form on this webpage: Make a referral

If the team is busy with calls, please leave a voicemail and they will get back to you as soon as possible.

The team will help with emotional support and, based on individual needs, then signpost, provide information and, if required, identify further personalised support.

Personalised support may mean a referral to one of three further community-based elements of CASS. These are:

Community Outreach service

An experienced Coventry and Warwickshire-based team, working with individuals to identify goals and provide group, one-to-one and support for children, young people and adults.

Peer mentoring service

This new element of CASS aims to connect autistic individuals with trained peer mentors, with their own lived-experience, helping to support with daily routines, confidence building, and wellbeing support, exploring opportunities to engage in local activities and social and community groups.

Training and education

A hugely valuable programme of courses and webinars to suit all needs. Workshops, toolbox sessions and recorded materials help build confidence and improve autism understanding. Drawing on lived-experience, all sessions and courses provide effective and practical support for day-to-day living, in the community, in school, and in the workplace.

Photo by Panagiotis Nikoloutsopoulos on Unsplash