Need some guidance?

If you’re not sure where to start, we’re here to help.

Our Navigation Team can answer your questions, offer advice & guidance and can provide signposting to the support available for you or someone you care about.

You can get in touch by phone or email using the details below. Our team is available Tuesday to Friday, 9am–5pm. If you call outside these hours, or if we’re helping someone else, please leave a voicemail and we’ll get back to you.

If you’d like to make a referral or book onto a workshop, there’s no need to contact us directly. Simply use the menu to choose the tab for autistic children, autistic adults, families or professionals, read about the support available and complete the referral form on that page.

Our Navigation Team are part of Autism West Midlands who have recently achieved Matrix Accreditation for the information, advice and guidance they offer autistic people, families, carers and professionals.

Please note: this service is not for emergencies or crisis support. If you need urgent help with your mental health, call NHS 111 (option two) or dial 999 in an emergency.

Our Navigation Team currently deal with referrals for Targeted Interventions.

Once we receive a referral we will send an initial contact email. This will confirm that we have received the referral and offer signposting information.

The next stage of the referral process is a Support Needs Assessment – to gather further information and match you to the most suitable support. This will be sent via email so please keep an eye on your email inbox – including your junk/spam folder.

Please note: there is currently a 6+ month waiting list for Support Needs Assessments. This is an estimate only and we are working through the waiting list as quickly as possible.

Once we have received a completed Support Needs Assessment it will be reviewed and you will be matched to the most appropriate support for your individual needs.